Specialty Silicone Products expands customer care team with two new hires

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Specialty Silicone Products expands customer care team with two new hires

November 4, 2026

RubberWorld

Ballston Spa, NY – Specialty Silicone Products, Inc. (SSP) continues to strengthen its customer service capabilities with the addition of two new team members, Amy Rosoff and Katelynn Cozzy, to its growing Customer Care Team.

As demand for SSP’s Advanced Materials and Laboratory Products continues to increase, the company recognizes the importance of providing responsive, reliable customer support. Serving industries such as aerospace, defense, pharmaceuticals, and healthcare requires a dedicated team focused on accuracy, efficiency, and customer satisfaction.

Under the leadership of Nichole Koon, Customer Operations Manager, Rosoff and Cozzy join SSP as Customer Account Coordinators.

In their new roles, both employees will oversee the sales order process, coordinate domestic and international shipping logistics, and serve as primary points of contact for customers. Their responsibilities also include maintaining internal process documentation, supporting ISO compliance, gathering customer feedback, and addressing customer needs to ensure a seamless experience from order placement through delivery.

Amy Rosoff brings extensive experience in sales operations, regulatory services, and e-commerce, with a background spanning regulatory software-as-a-service (SaaS) and drop-ship fulfillment. She holds a bachelor’s degree in Environmental Science and Geography from Binghamton University and has called New York’s Capital Region home for more than 25 years.

Rosoff appreciates SSP’s dynamic work environment and opportunities for continued growth. She describes the role as challenging and rewarding, noting that no two days are alike and that she is always learning something new.

Katelynn Cozzy, known as Kate, is a Capital Region native from Latham, New York. She brings more than 15 years of experience in customer service, sales, and territory account management. She looks forward to contributing to SSP’s fast-paced environment while continuing to develop her skills alongside a team she describes as having great people and benefits.

Outside the workplace, Rosoff enjoys singing in a local rock choir, playing mahjongg, knitting, and baking. Cozzy enjoys spending time with family, traveling, attending comedy shows, and tackling DIY home renovation and furniture-building projects.

The addition of Rosoff and Cozzy reflects SSP’s continued investment in its people and its commitment to delivering exceptional customer experiences. As the company grows to meet increasing market demand, strengthening its customer care operations remains an important part of supporting customers and business partners.

SSP is excited to welcome Amy and Kate to the team and looks forward to the experience, dedication, and fresh perspectives they bring to the organization.

*Source: Rubber World. For reference only.